Regions Bank Fraud Specialist in Birmingham, Alabama
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions the Fraud Specialist III monitors fraud prevention reports to ensure appropriate steps are taken to reduce possible losses.
•Responsible for researching and analyzing issues related to customer accounts
•Identifies valid and fraudulent charges, setting up fraud files, using multiple research techniques to resolve issues, reconciling and summarizing fraud losses and communicating with customers to notify of inquiry and problem resolution
•Monitors fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
•Analyzes suspicious activity on customers' accounts and researches past history for customer activity
•Contacts account officer(s) to assist in verification of items
•Maintains company fraud database records
•Responds to emails, phone calls and voice mails from branches and account officers
•Completes database for Suspicious Activity Report (SAR) referrals
•High school diploma or GED and five years directly related work experience
•Strong organizational, analytical and judgment skills
•Ability to work independently with minimal instruction
•Efficient in handling and dealing with peak work volumes
•PC proficient (i.e. Microsoft Office Suite)
•Five years banking loss prevention experience requiring excellent judgment skills
•Bachelor's degree in a related field
•Experience in the following systems (for DC Fraud Monitoring): PRM, VRM, Mainframe and SQL Database
This is a Sunday - Thursday position, with hours from 1:00 p.m. to 10:00 p.m.
The incumbent will be required to work on holidays that fall during his or her normal work schedule.
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.